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Elevate your space with the enduring beauty of steel. Shop Now for handcrafted steel products. 🛒
Frequently asked questions
General
Q: What material is used in your products?
A: All items are crafted from premium 6mm mild steel, ensuring durability, strength, and a clean, modern finish.
Q: Is the stand painted or finished?
A: Each piece is primed in matte black, allowing you to either keep the sleek industrial look or repaint to match your stove or interior style.
Q: Can I customise the dimensions or design?
A: Yes! We welcome bespoke requests. If you need a custom size or specific design tweaks, feel free to contact us before ordering.
Q: How long does it take to receive my order?
A: As all items are made to order, please allow up to 2 weeks for dispatch and up to 3 weeks for delivery.
Q: Do you ship internationally?
A: At the moment, we ship across the UK only. For international inquiries, please contact us directly.
Q: Can I return my item if I change my mind?
A: Yes — we offer a 14-day return policy from the order date, as long as the item is unused and in original condition. Please note, return postage is at the buyer's expense.
Q: Are bespoke or custom orders refundable?
A: Unfortunately, bespoke or made-to-measure pieces are non-refundable unless faulty.
Q: Where are your products made?
A: All items are proudly handcrafted in the UK, supporting local craftsmanship and high standards of production.
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